Frequently Asked Questions
Read practical guidance about eligibility, documents, processing, fees, tracking and decisions.
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01Eligibility & visa typesDo I always need a visa before travelling?
Not always. Entry treatment depends on nationality and other circumstances. Check the UAE Government Portal and the competent authority immediately before travel; airline boarding checks may also apply.
02DocumentsHow long should my passport be valid?
Official tourist-visa guidance commonly requires at least six months of passport validity. Route-specific exceptions or extra evidence may apply, so check the official service before submission.
03Processing & decisionsIs the displayed processing time guaranteed?
No. It is an estimate based on the selected service and normal conditions. Additional checks, missing documents, holidays and authority workload can extend review.
04Eligibility & visa typesWho makes the visa decision?
Only the competent UAE immigration authority can approve, refuse, request more information or determine validity. Our service cannot influence or guarantee that decision.
05DocumentsWhat makes a good document upload?
Use a full-colour, unobstructed scan or photograph. All corners and machine-readable details should be visible, and names, dates and passport numbers must match the form.
06Processing & decisionsDoes express service guarantee approval or a deadline?
No. Express service only prioritises the administrative work we control. Government checks, timing and the final decision remain outside our control.
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