Refund Policy

Each refund request is assessed individually based on the details of the application and the stage of service delivery. Depending on the fees paid, services already performed, and the policy presented at the time of purchase, a refund may be granted in full, in part, or may not be available.

To ensure an accurate assessment, please submit your refund request as soon as possible and include your application reference number and relevant payment details.

Fees paid to government authorities or third-party service providers may be subject to their respective terms and conditions and may become non-refundable once submitted or processing has begun. Fees for services already completed may also be non-refundable where this was clearly disclosed before payment, subject to any rights provided under applicable law.

Any specific terms relating to fees or services are presented before payment is completed. We recommend reviewing these terms carefully and retaining your application confirmation details.

To submit a refund request, please contact our support team through our Contact Us page and provide your application reference number, the reason for requesting a refund, and the email address used when submitting your application.

• Attach your payment receipt or transaction reference number, if available.
• Use the contact information registered with your application to facilitate verification.
• Never share your password or complete bank card details through email or messaging services.

We may request additional application-related information to verify your request before making a decision.

We will provide an update once your refund request has been reviewed. If approved, the refund will be issued to the original payment method whenever possible. The time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, and their processing procedures.

Our support team will provide any available information regarding the next steps and the estimated processing time applicable to your case.

Processing fees or administrative charges will not be deducted from an approved refund unless they were clearly disclosed before payment, are applicable to your request, and are permitted under applicable law. Our support team will explain the details of any applicable deductions or refundable amounts during the review process.

A visa application being rejected or delayed by the relevant authorities does not, by itself, entitle the applicant to an automatic refund. Service fees will be reviewed based on the work already completed, while government and third-party fees remain subject to the respective providers' terms and conditions.

If you wish to cancel your application, please contact our support team and provide your application reference number before taking any further action. This will allow us to clarify the current processing status and identify any amounts that may be eligible for a refund.

We may update this Refund and Cancellation Policy when necessary. Any revised version will be published on this page together with its update date, while respecting the rights and obligations established under applicable law.