Privacy Policy

We may collect information you provide when using our website, contacting us, or submitting an application, including:

• Personal identification and contact details, such as your name, email address, and phone number.
• Passport details, travel information, and other information required to prepare your visa application.
• Documents and supporting information submitted to process or complete your application.
• Application details, correspondence, and service status updates.
• Transaction or payment-related information, depending on the payment method and service provider used.
• Technical information that may be collected when visiting our website, such as device type, browser information, and interactions with website pages.

Please ensure that all information and documents you provide are accurate, up to date, and submitted with the necessary authorization.

We use your information for purposes related to delivering our services, including:

• Preparing, reviewing, and tracking your visa application.
• Contacting you to request additional information or documents and providing application status updates.
• Providing customer support, responding to inquiries, and addressing your feedback or concerns.
• Managing payments and service-related transactions, where applicable.
• Operating and improving our website, services, security, and user experience.
• Complying with applicable legal and regulatory obligations or responding to valid official requests.

We do not sell your personal information. We may share only the information reasonably necessary to provide our services in circumstances such as:

• With government agencies or competent authorities when required to process your visa application.
• With payment processors, technology providers, or operational service providers supporting our services.
• With relevant third parties whose involvement is necessary to process your application or deliver the requested service.
• With official authorities when disclosure is required by applicable law or a valid legal process.

We strive to ensure that information is shared only for legitimate and necessary purposes, while respecting applicable legal obligations.

We implement appropriate administrative and technical measures to help protect personal information against unauthorized access, use, alteration, or disclosure. However, no method of transmitting information over the internet or storing data can be guaranteed to be completely secure.

To help protect your personal information, please submit requested documents and information only through our designated service channels.

We retain personal information for as long as reasonably necessary to process applications and provide our services, or as required by applicable legal, accounting, or operational obligations. When the information is no longer needed, we handle it in accordance with our established procedures and relevant obligations.

You may contact us to request access to or correction of your personal information, or to request its deletion or restriction of use where applicable. Such requests may be subject to limitations related to service completion or legal and regulatory obligations.

We may request additional information to verify your identity before processing a request concerning your personal data.

Our website may use cookies or similar technologies to support essential website functions, understand how visitors interact with our pages, and improve the browsing experience. You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some website features.

We may update this Privacy Policy from time to time to reflect changes in our services or operational requirements. The version published on this page becomes effective upon publication. We encourage you to review this policy periodically when visiting our website.