Terms and Conditions

By browsing the website, creating an application, submitting documents, or completing a payment, you acknowledge that you have read and accepted these Terms. If you apply on behalf of another person, you must ensure that you have the necessary authority, inform that person of these Terms, and obtain their consent where required.

These Terms should be read together with the Privacy Notice and any refund policy or service-specific details presented to you before completing an application or payment.

If you wish to cancel your application, submit a cancellation request through the contact channels available on the website, quoting your application number. Refund requests are assessed based on the stage of service delivery, the nature of the fees, the policy disclosed at the time of purchase, and applicable laws.

Fees paid to government authorities or third parties may be non-refundable under their respective terms. Commencement of service delivery or submission of an application may affect the amount eligible for refund. Rejection or delay of an application does not, by itself, automatically entitle you to a refund; eligibility depends on the fees charged, services performed, and rights provided by law.

Any processing times displayed or communicated are estimates, not guaranteed completion deadlines. The estimated period begins once the required documents have been received and payment has been confirmed, where payment is required.

Processing times may change due to requests for additional documents, procedures of the competent authorities, public holidays, technical disruptions, or circumstances beyond our control. We will make reasonable efforts to keep you informed of updates received concerning your application.

Applicable fees are displayed before payment is completed and may include service fees and charges imposed by government authorities or service providers, depending on the application type. You are responsible for any charges imposed by your bank or payment provider, where applicable; currency conversions are subject to the exchange rate applied by the payment provider.

Please review your application details and the total amount before confirming payment. If a payment cannot be completed or no confirmation appears, contact us before attempting payment again to avoid duplicate charges.

When a document relating to your application is issued, it will be sent through the contact method registered or provided in your application. You are responsible for confirming receipt and checking the name, passport number, validity period, and entry conditions before travelling.

You must verify travel requirements with your airline and the relevant authorities. Issuance of a visa does not guarantee permission to board an aircraft or enter the country, as additional requirements may apply during travel or upon arrival.

We exercise reasonable care to provide clear information about our services and application procedures. Requirements, fees, or procedures may change following updates by the competent authorities; please therefore review the information available when submitting your application.

If there is any discrepancy between a general description on the website and the details presented for a particular application, please contact us for clarification before making payment or proceeding.

You undertake to provide accurate, complete, and up-to-date information and to ensure that your documents are legible, valid, and consistent with the information entered. You are responsible for verifying names, passport numbers, dates of birth, and all other details before submission.

• You must be authorized to use the documents and personal information you provide.
• The competent authority may request additional documents or information or reject an application at its discretion.
• Incomplete or inaccurate information may result in delays, rejection, or the need to submit a new application.

We may contact you by email, telephone, or the communication channels you provide regarding your application, account, or support services. You are responsible for ensuring that your contact details are accurate and for checking incoming messages, including your spam folder.

Marketing communications, if any, will be sent in accordance with your separate preferences and applicable laws. Acceptance of these Terms does not, in itself, constitute consent to receive marketing messages.

We may use the data and documents necessary to process your application, provide support, and comply with legal requirements. We may share the minimum necessary information with competent authorities, payment or technology providers, or other parties involved in delivering the service, in accordance with the Privacy Notice and applicable laws.

You are responsible for keeping your login credentials confidential and for activities conducted through your account. Notify us immediately if you suspect unauthorized use of your account or information, and do not send confidential payment information through channels not designated for that purpose.

Content displayed on the website, including text, logos, images, designs, and visual elements, is protected by intellectual property rights and belongs to its respective owner. It may not be copied, republished, modified, or used for commercial purposes without the prior permission of the rights holder.

Trademarks, company names, logos, and materials belonging to third parties remain the property of their respective owners. Their appearance on the website does not imply a transfer of ownership, partnership, or endorsement unless expressly stated.

If you believe that material published on the website infringes rights you hold, please contact us and identify the material and the rights concerned.

You are responsible for your use of the website, the accuracy of the information and documents you provide, and any use that violates these Terms or applicable laws. Any liability arising from resulting loss or claims will be determined in accordance with applicable laws, without prejudice to rights that cannot legally be restricted.

Access to the website or part of the service may be suspended where necessary for maintenance, security, or compliance with legal requirements, or where prohibited or unauthorized use is suspected. Any suspension does not affect rights and obligations that arose before it, subject to applicable laws.

The website may contain links or tools provided by third parties to facilitate access to additional information or services. Such services are governed by the terms and policies of their respective providers. Please review those terms before using them, subject to applicable laws.

You must not use the website for unlawful purposes, to damage the website or disrupt its services, or to attempt unauthorized access to accounts, systems, or data.

• Do not submit misleading information or documents you are not authorized to use.
• Do not publish offensive, harmful, or rights-infringing content.
• Do not copy, redistribute, or commercially exploit website materials without permission from the rights holder.

We do not control the decisions of competent authorities, the performance of external parties, or circumstances beyond our control. We do not guarantee uninterrupted website availability or that published information will remain unchanged when requirements are updated.

Nothing in these Terms excludes any liability or right that cannot be excluded or limited under applicable law, including mandatory consumer rights.

These Terms, together with the Privacy Notice and related service policies and disclosures, form the framework governing use of the website. If any provision is unenforceable, the remaining provisions will remain effective to the extent permitted by law.

These Terms shall be interpreted in accordance with the laws applicable in the United Arab Emirates, taking into account consumer rights and jurisdictional rules established under those laws. These Terms may be updated from time to time, and the revised version will be published on this page.